SHIPPING POLICY
Thank you for choosing us! We strive to provide high-quality body creams and body drizzles for your skincare routine. If you are not fully satisfied with your purchase, we want to make the return process as easy and transparent as possible. Please review the following guidelines for returns:
Customer Satisfaction Guarantee
We care deeply about your satisfaction, and our goal is to ensure you love the products you purchase from us. If you are unsatisfied with your body cream or body drizzle for any reason, please reach out to us at [contact email].
We will gladly assist you in finding a solution, whether it's processing a return, exchange, or providing product recommendations.
Contact Us
For any questions, concerns, or assistance with a return or exchange, please reach out to our customer service team
Time Frame: You have 14 calendar days from the date of delivery to return your body creams or body drizzles.
Condition: To be eligible for a return, products must be unopened, unused, and in their original, undamaged packaging. We cannot accept returns for opened or used items due to health and hygiene regulations.
Exclusions: Sale items, clearance products, or items purchased as part of a bundle are considered final sale and cannot be returned.We stand behind the quality of our products. If your body cream or body drizzle arrives damaged or is defective in any way, we will offer you the following:
Replacement of the same item at no additional cost.
Refund for the full purchase price if you prefer not to receive a replacement.
Please contact us within 5 days of receiving your order with a description of the damage or defect and, if possible, include clear images of the issue. This will help expedite the return process.To return your product, follow these steps:
Contact Customer Support: Send an email to [contact email] with your order number and reason for return.
Return Approval: Once your return request is reviewed, we will approve the return and send you the return instructions.
Return the Product: Carefully pack your item in its original packaging (if available) and ship it back to us at the address we provide.
Return Shipping Costs: You will be responsible for the return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping method.
If your return is approved, you will receive a Return Authorization (RA) number to include with your return package.Once we receive your return and confirm it meets our return criteria, we will process your refund:
Refunds will be issued to the original payment method used for the purchase.
You will receive a confirmation email once the refund has been processed.
Please allow 7-10 business days for the refund to reflect in your account or on your credit card statement, depending on your financial institution.
If your return is not approved due to non-compliance with our return policy (e.g., opened or used products), we will notify you, and the item may be returned to you at your expense.At this time, we do not offer direct exchanges. If you wish to receive a different product, please follow the return process to get a refund and then place a new order.
The following items are not eligible for return:
Opened, used, or partially used body creams and body drizzles.
Products marked as final sale (e.g., clearance or discounted items).
Gift cards or promotional items that were part of a special offer.
Custom or personalized products (if applicable).The following items are not eligible for return:
Opened, used, or partially used body creams and body drizzles.
Products marked as final sale (e.g., clearance or discounted items).
Gift cards or promotional items that were part of a special offer.
Custom or personalized products (if applicable).If you wish to cancel your order, please contact us within 24 hours of placing the order. We will do our best to cancel the order before it ships. Once your order is shipped, it cannot be canceled, and you will need to follow the standard return procedure.